B2BEmersonEIMS serves commercial, industrial & institutionalcommercial, industrial, healthcare, telecom, hospitality, government & contractor clients.• Engineering-led • SLA-backed • Documented commissioning
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Buy with confidence. Full satisfaction guaranteed or your money back.
You have 30 calendar days from the date of purchase to request a return or refund.
The return window begins on the date your order is delivered to you, not the purchase date.
If the 30th day falls on a weekend or public holiday, the deadline extends to the next business day.
Note: Items purchased more than 30 days ago cannot be returned unless they have a manufacturing defect under warranty.
Call +254 768 860 665 or WhatsApp with your order number and issue
We'll provide a return shipping address and RMA (Return Merchandise Authorization) number
For defective items, we cover return shipping via courier. Include RMA number on package.
Once received and inspected, refund is issued to your M-Pesa within 5-7 business days
| Reason for Return | Refund Amount |
|---|---|
| Defective or damaged | 100% + return shipping |
| Wrong item sent | 100% + return shipping |
| Unopened/unused | 85% (15% restocking fee) |
| Customer return shipping | Customer pays return shipping |
30-Day Return Policy: For all items purchased. Covers defects, damage, or incorrect orders within 30 days of delivery.
Extended Warranty: Selected parts include 1-year manufacturer warranty covering manufacturing defects beyond the 30-day return window.
Check your order confirmation to see if your part includes extended warranty coverage.
Call: +254 768 860 665 (Mon-Fri, 8am-5pm EAT)
WhatsApp: +254 768 860 665 (24/7, fastest response)
Email: returns@emersoneims.com
Average response time: 2 hours during business hours
Yes, unopened items can be returned for an 85% refund (15% restocking fee applies). You cover return shipping.
Once we receive and inspect your return, refunds are processed within 5-7 business days to your M-Pesa wallet.
Used or installed parts cannot be returned unless they have a manufacturing defect (covered under warranty instead).
For defective items, we cover return shipping. For other returns, you arrange and pay for return shipping.
Yes! You can exchange for a different part of equal or greater value at no extra charge.