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Maintenance Hub/Plumbing

Plumbing Maintenance Guide

7 diagnosis procedures covering water supply pressure, concealed leaks, water hammer, drainage, booster pumps, storage and hot water — written as a sequence to work through rather than a list of symptoms.

  • Supply & Pressure
  • Leaks
  • Drainage
  • Pumps & Pressure Systems
  • Storage
  • Hot Water

Before work on the incoming main

Water supply, backflow prevention and drainage connections are regulated work in Kenya. Requirements differ by county and by water service provider, and connections to a public main are the provider’s to approve. Confirm the current requirement with your water service provider and use a licensed plumber for any work on the incoming main, on backflow prevention or on a new drainage connection.

Diagnosis procedures

Supply & PressureIntermediate1-3 hours

Low Water Pressure — Finding Where It Is Lost

Tools

  • · Pressure gauge with hose adaptor
  • · Bucket and stopwatch
  • · Adjustable spanner
  • · Torch

Safety

  • · Isolate and drain before opening any joint — mains pressure will spray
  • · A pressure vessel stores energy even with the pump off; release it before work
  • · Do not exceed the working pressure marked on the pipe when testing
  1. 1. Measure, do not estimate

    Fit a gauge at the nearest point to the supply

    Static pressure is read with everything closed. Running pressure is read with one tap fully open. A large gap between the two points at a restriction rather than a supply problem.

  2. 2. Measure the actual flow

    Time a bucket fill at a fully open tap

    A 20 litre bucket filling in 60 seconds is 20 l/min. Compare against what the fixture needs. Pressure and flow are different problems and are fixed differently.

  3. 3. Establish whether it is the whole property or one outlet

    Test at several fixtures

    One bad outlet is an aerator, a service valve or a flexible hose. Every outlet poor points upstream to the main, the storage, the pump or the meter.

  4. 4. Check the simple restrictions first

    Aerators, isolating valves, flexible connectors

    Unscrew and clean aerators. Confirm every isolating valve is fully open, including the one at the meter. Collapsed flexible hoses restrict flow with no visible fault.

  5. 5. Check storage and the float valve

    Where supply is intermittent and tanks are used

    A tank that is not filling gives falling pressure through the day. Check the float valve, the inlet strainer and whether the tank is high enough — head is roughly 0.1 bar per metre of height.

    Caution: A tank that overflows continuously is a failed float valve and wastes billed water

  6. 6. Check the booster set

    Pump, pressure switch and vessel

    A waterlogged pressure vessel makes the pump cycle rapidly and the pressure surge and drop. Check the air charge with the system drained. Confirm cut-in and cut-out against the switch settings.

    Caution: Rapid cycling destroys pump motors and pressure switches quickly

  7. 7. Look for a hidden leak

    If nothing upstream explains the loss

    Close every outlet, note the meter, wait an hour. Movement with everything closed is a leak. See the concealed leak procedure.

Verify before closing up

  • · Static and running pressure measured and recorded
  • · Flow rate measured in litres per minute, not judged by eye
  • · Pressure restored at every fixture, not only the one complained about
  • · Pump cycling normally rather than hunting

Pressure that is low at the meter itself is the water service provider’s side, not yours. Report it rather than re-piping the property.

LeaksAdvanced2-6 hours

Concealed Leak — Locating Before Breaking Anything

Tools

  • · Water meter access
  • · Pressure gauge
  • · Moisture meter
  • · Isolating valves
  • · Torch

Safety

  • · Water and electricity together: isolate circuits in any wet area before investigating
  • · Do not cut into a wall or slab before the leak is localised — the damage is often worse than the leak
  • · Long-standing leaks undermine foundations and soften plaster; assess structure before standing on it
  1. 1. Confirm a leak exists

    Meter test with everything closed

    Close all outlets and appliances. Record the meter. Leave one hour. Any movement is loss. Photograph both readings — a recorded figure settles an argument with a landlord or an insurer.

  2. 2. Split the system

    Isolate section by section

    Close the isolating valve to one branch at a time and repeat the meter test. The branch where movement stops contains the leak. This is the step that saves the wall.

  3. 3. Separate supply from drainage

    They present the same way and are fixed differently

    A supply leak shows on the meter. A drainage leak does not — it only appears when something is discharged. Run one fixture at a time and watch.

  4. 4. Read the evidence

    Damp patterns, staining, sound

    Damp rising in a wall is usually below the leak, not at it. Warm patches on a floor point at a hot line. A hiss with everything closed is pressurised loss.

  5. 5. Open the smallest possible access

    Only once the branch is known

    Expose at the most likely joint first — changes of direction, fittings and penetrations fail far more often than a straight run of pipe.

    Caution: Never cut blind into a slab; buried services may run alongside

  6. 6. Repair to the material, not with whatever is to hand

    Matched fittings and correct jointing

    PPR is fusion welded, PVC is solvent cemented, PEX is crimped or push-fit, galvanised steel is threaded. Mixing methods or metals creates the next leak.

    Caution: Copper joined directly to galvanised steel corrodes galvanically; use a dielectric fitting

  7. 7. Pressure test before closing up

    Prove the repair while it is still visible

    Re-pressurise and hold. Repeat the one-hour meter test. Only then make good the wall or floor.

Verify before closing up

  • · Meter static over one hour with all outlets closed
  • · Repair pressure-tested before being concealed
  • · Fitting matched to pipe material
  • · Cause recorded, not just the leak stopped
Supply & PressureIntermediate1-3 hours

Water Hammer and Pipe Noise

Tools

  • · Pressure gauge
  • · Pipe clips
  • · Arrestor or air chamber
  • · Spanners

Safety

  • · Repeated hammer fractures joints and fittings over time — it is a real fault, not a nuisance
  • · Drain and isolate before fitting an arrestor
  1. 1. Identify when it happens

    On closing, on opening, or continuously

    A bang when a tap or solenoid closes is classic hammer. Noise while water runs is velocity or a loose pipe. Noise on opening is usually air.

  2. 2. Check the pressure

    High static pressure makes hammer worse

    Where mains pressure is high, a pressure reducing valve set to a sensible working figure removes the energy behind the shock.

  3. 3. Find the fast-closing valve

    Washing machines, dishwashers, solenoids

    Appliance solenoids close in milliseconds, which is what generates the shock. The arrestor belongs close to that valve, not at the far end of the run.

  4. 4. Check pipe support

    Unclipped pipe amplifies everything

    Clip pipework at sensible intervals and wherever it changes direction. A pipe drumming against a joist sounds like a plumbing fault and is a carpentry one.

  5. 5. Fit or recharge an arrestor

    Air chambers waterlog and stop working

    A traditional air chamber fills with water over time and must be drained to restore the cushion. A diaphragm arrestor does not, which is why it is preferred.

Verify before closing up

  • · No audible shock when the identified appliance closes
  • · Working pressure within the range the fittings are rated for
  • · Pipework clipped and not in contact with structure
DrainageIntermediate1-4 hours

Blocked Drain — Clearing Without Damaging the Pipe

Tools

  • · Drain rods or auger
  • · Plunger
  • · Gloves and eye protection
  • · Bucket
  • · Torch

Safety

  • · Foul water carries pathogens; use gloves and eye protection and wash thoroughly
  • · Never mix drain chemicals — some combinations release chlorine gas
  • · Caustic drain cleaner splashes back when it meets a standing blockage
  • · A confined chamber can hold gas; never enter one without trained support
  1. 1. Establish how much of the system is affected

    One fixture or all of them

    A single slow fixture is a trap or branch. Several at once, or the lowest fixture backing up first, means the main run or the soil stack.

  2. 2. Check the vent before rodding

    Slow drainage with gurgling is often a vent fault

    A blocked stack vent makes traps siphon and drainage gurgle. Clearing the blockage will not fix it and the symptom returns.

  3. 3. Start at the nearest access

    Trap, rodding eye or chamber

    Open the trap over a bucket first. Most kitchen blockages are within reach of a hand and a bucket, with no rods and no chemicals.

  4. 4. Rod towards the blockage, not through it

    Turn rods clockwise only

    Reversing direction unscrews the rods and leaves a section in the drain, which turns a blockage into an excavation.

    Caution: Never force rods into a pipe you cannot identify

  5. 5. Flush and confirm

    Full-bore flow, not a trickle

    Run a full basin or bath of water. A blockage that has been bored through rather than cleared will pass a trickle and fail on volume.

  6. 6. Deal with the cause

    Grease, roots, bedding failure or falls

    Repeat blockages at the same point are structural: a collapsed section, a root ingress or insufficient fall. Rodding it monthly is not a repair.

Verify before closing up

  • · Full-bore flow at every affected fixture
  • · No gurgling from other traps when one fixture discharges
  • · Cause identified where the blockage is a repeat

Repeat blockages in the same run want a drain camera survey before anything is dug up. Guessing where to excavate is what makes the bill large.

Pumps & Pressure SystemsAdvanced2-4 hours

Booster Pump and Pressure Vessel Faults

Tools

  • · Pressure gauge
  • · Tyre pressure gauge
  • · Multimeter
  • · Spanners
  • · Clamp meter

Safety

  • · Isolate electrically and prove dead before opening any pump terminal box
  • · Drain the system before checking vessel air charge, or the reading is meaningless and the vessel is dangerous
  • · A pump running dry destroys its seal within minutes
  1. 1. Observe the cycling pattern

    The pattern names the fault

    Rapid on-off cycling is almost always a waterlogged vessel. Running continuously without reaching cut-out is a leak, a worn impeller or a suction problem. Not starting at all is electrical or the switch.

  2. 2. Check the vessel pre-charge

    System drained, then read the schrader valve

    Pre-charge is set slightly below pump cut-in. Water coming out of the schrader valve means the diaphragm has failed and the vessel must be replaced, not recharged.

    Caution: Never check pre-charge with the system pressurised

  3. 3. Verify the pressure switch settings

    Cut-in and cut-out against the gauge

    Compare what the switch is set to against what the gauge actually does. A switch with burnt or pitted contacts reads correctly and acts late.

  4. 4. Check the suction side

    Most pump faults are upstream of the pump

    Check the foot valve, the strainer and for air ingress on the suction line. A pump cannot pull what it is not being given, and cavitation sounds like gravel in the casing.

    Caution: Cavitation destroys an impeller quickly; stop the pump and find the cause

  5. 5. Measure the motor electrically

    Running current against nameplate

    Current well above nameplate means a mechanical drag or a failing winding. Current well below, with the pump running, usually means it is not moving water.

  6. 6. Check dry-run protection

    Confirm it works before relying on it

    Where supply is intermittent, dry-run protection is the difference between an empty tank and a replacement pump. Test it rather than assuming it.

Verify before closing up

  • · Vessel pre-charge correct with the system drained
  • · Pump reaching cut-out and stopping cleanly
  • · Running current within nameplate
  • · Dry-run protection proven by test

Borehole and pressure-system pump work is a service EmersonEIMS performs. See the borehole and pumps guides.

StorageBasic1-2 hours

Storage Tank, Float Valve and Overflow

Tools

  • · Adjustable spanner
  • · Replacement float valve or washer
  • · Ladder
  • · Cleaning materials

Safety

  • · Working at height at a tank platform: secure the ladder and do not work alone
  • · A full tank is extremely heavy; never work under an unsupported or corroded stand
  • · Tanks serving drinking water must not be cleaned with any residual chemical
  1. 1. Watch a fill cycle

    The failure shows itself

    Overflow running means the valve is not shutting. A tank that never fills means it is not opening, the inlet is restricted, or supply is arriving only briefly.

  2. 2. Service or replace the float valve

    Washer, seat and arm

    Most valves fail at the washer or seat. A float that has taken on water sits low and holds the valve open — it will feel heavy in the hand.

  3. 3. Set the level properly

    Below the overflow, not at it

    Set shut-off with usable clearance beneath the overflow so a small overshoot does not discharge. An overflow that runs is billed water leaving the property.

  4. 4. Check the overflow itself

    It is the last defence

    The overflow must be at least as large as the inlet and must discharge visibly. An overflow piped somewhere nobody looks hides the very fault it exists to reveal.

  5. 5. Inspect and clean the tank

    Sediment, light and cover

    Sediment reaches the outlet as the level drops. A tank passing light grows algae. The cover and insect screen are part of the water quality, not an accessory.

Verify before closing up

  • · Valve shuts fully with clearance below the overflow
  • · Overflow clear and discharging where it can be seen
  • · Cover and screen intact
  • · Tank stand sound and carrying the load
Hot WaterIntermediate1-3 hours

Water Heater — No Hot Water or Insufficient Hot Water

Tools

  • · Multimeter
  • · Thermometer
  • · Spanners
  • · Element spanner
  • · Hose for draining

Safety

  • · Isolate electrically and prove dead at the element before touching it
  • · Never energise an element that is not submerged — it fails immediately
  • · Scalding risk: stored water may be far hotter than the outlet suggests
  • · Never disable or plug a temperature and pressure relief valve. It is the only thing between a stored cylinder and a rupture.
  1. 1. Separate no hot water from not enough

    Different faults entirely

    None at all is supply, element or thermostat. Some, then cold, is capacity, a failed lower element on a twin-element cylinder, or crossed flow mixing hot with cold.

  2. 2. Confirm power is arriving

    At the appliance, not at the board

    Check the isolator, the breaker and any thermal cut-out. Many cylinders have a manual reset cut-out that trips and is never looked at.

  3. 3. Test the element and thermostat

    Resistance and continuity, power off

    An open-circuit element reads infinite resistance. An element shorting to the body will trip an RCD every time and is a shock hazard.

    Caution: An element that trips the RCD must be replaced, never re-energised

  4. 4. Check the relief valve

    Discharging or seized

    A relief valve that weeps continuously is either failed or telling you the pressure is too high. A seized one is far more dangerous than a dripping one.

    Caution: If the relief valve discharges regularly, find out why before replacing it

  5. 5. Look for scale and sediment

    Where water is hard

    Scale insulates the element, so it runs hotter and fails earlier, and sediment reduces usable volume. Draining periodically extends element life.

  6. 6. Verify the delivered temperature

    Measure at the outlet

    Stored temperature and delivered temperature differ. Where a blending valve is fitted, check it before condemning the cylinder.

Verify before closing up

  • · Element and thermostat proven electrically
  • · Relief valve free and discharging to a safe visible point
  • · Delivered temperature measured at the outlet
  • · No RCD tripping under load

Electrical work on a water heater is licensed work. If the element has been shorting to the body, have the earthing and the RCD checked as well as the element.

Pipe materials

The jointing method belongs to the material. Most repeat leaks come from a fitting matched to the wrong pipe, or two metals joined directly that should not be.

PPR (polypropylene random copolymer)

Jointing: Heat fusion welding

Typical use: Hot and cold supply within buildings

Fusion welded joints are as strong as the pipe. Needs correct tool temperature and timing; a cold joint looks identical to a good one and fails later.

uPVC

Jointing: Solvent cement

Typical use: Cold supply, drainage, waste

Not for hot water. Degrades under prolonged UV, so exposed runs need protection or a UV-stabilised grade.

PEX

Jointing: Crimp, clamp or push-fit

Typical use: Hot and cold supply, underfloor circuits

Flexible, tolerant of freezing, fewer joints on a run. Fittings must match the pipe standard — mixing systems is a common cause of failure.

Galvanised steel

Jointing: Threaded

Typical use: Older installations, exposed or mechanically exposed runs

Corrodes internally over time, narrowing the bore and reducing flow. Low pressure in an old building is often the pipe itself rather than the supply.

Copper

Jointing: Soldered, brazed or compression

Typical use: Hot and cold supply, plant rooms

Do not join directly to galvanised steel; the galvanic couple corrodes the steel. Use a dielectric union.

HDPE

Jointing: Butt fusion or electrofusion

Typical use: Buried mains, borehole rising mains

Long lengths with few joints, which is why it suits buried and borehole work. Fusion joints require trained operators and the right equipment.

Maintenance schedule

Monthly

  • · Check for visible leaks at exposed pipework, valves and under sinks
  • · Test the water heater relief valve is free and discharging to a safe point
  • · Confirm the storage tank shuts off with clearance below the overflow
  • · Clear tap aerators and shower heads of scale and grit

Quarterly

  • · Meter test with all outlets closed to detect a silent leak early
  • · Check booster pump cycling and pressure vessel behaviour
  • · Inspect and clear gully gratings and rodding eyes
  • · Check drain falls where blockages have recurred

Annually

  • · Drain sediment from the water heater cylinder
  • · Check pressure vessel pre-charge with the system drained
  • · Clean and inspect the storage tank, cover and insect screen
  • · Inspect the tank stand and supports for corrosion and load
  • · Check and record static and running pressure to compare year on year

Need a plumber, not a diagnosis?

EmersonEIMS installs, repairs and maintains plumbing and hot-water systems across Kenya. And where a plumbing fault turns out to be the pump, the pressure vessel or the borehole feeding it, that is the same team.

Our plumbing servicesBorehole & water systemsBorehole pumpsPump repair centreTalk to an engineer

Maintenance Hub — Preventive Maintenance Plans for Generators, Solar & Power Equipment

The Maintenance Hub builds preventive maintenance schedules for generators, solar plants, UPS systems, pumps and HVAC — service intervals, checklists and cost planning that extend equipment life from 15,000 to 25,000+ hours.

What it does

  • Interval planning: daily checks, 250 h oil service, 500 h full service, 2000–3000 h overhaul
  • Printable service checklists and log templates per equipment type
  • Annual maintenance contract (AMC) scoping with transparent Kenya pricing
  • Fleet dashboards for multi-site operators (hospitals, telecom, retail chains)

Coverage

AMC coverage across Kenya and East Africa with mobile field service teams, genuine parts stock and 24/7 emergency response for contract clients.

Frequently asked questions

How often should a standby generator be serviced?
Oil and filters every 250 running hours or 6 months (whichever first), full service at 500 hours or annually, plus weekly no-load checks and monthly on-load tests.
What does an AMC cost in Kenya?
Typical generator AMCs run KSh 60k–250k/year depending on size, site count and response tier — usually 3–5% of replacement value, versus the far higher cost of an unplanned failure.
Do you maintain solar systems too?
Yes — panel cleaning regimes, string testing, inverter service and battery health monitoring, standalone or bundled with generator AMCs.

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